Love At First Wear Guarantee
We believe in our underwear so much that we want you to try them risk-free. If you’re not happy with the first pair of regularly priced underwear you buy, you’ll get a full refund or exchange, on us, no questions asked. Just click the Help button at the bottom of the screen or email us at firstname.lastname@example.org and we’ll handle the rest.
- Guarantee valid within 30 days of purchase.
- Applies to your first pair of full-priced underwear. Does not apply to non-underwear items (swimwear, apparel, bras, etc.), items on sale, Last Chance items, or 7-packs.
- Can be applied to one pair of underwear in a 3 pack. Send back the two pairs you didn’t try on and we’ll either refund the entire 3 pack or exchange it for another 3 pack of equal value. If you tried on more than one pair, we’ll send you store credit for a single pair of underwear in the style you purchased. For instance, if you purchased a 3 pack of 4.5" Trunks and it turns out you need a different size, we'd send you store credit for the amount of a single pair of 4.5" Trunks.
- Exchanges are made using store credit equal to the value of your original purchase. Store credit is entered at checkout and can be combined with cash to purchase a more expensive item or split across multiple smaller purchases if you prefer.