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We’re in
this together.

so it’s important we talk.

TBX Headquarters

1910 1st Ave S
Seattle, WA 98134

Contact Us


We’ve tried to give you quick answers to common questions here. If you can’t find what you’re looking for, please connect with us.

What’s this Love at First Wear Guarantee all about?

Read about our Love at First Wear Guarantee. We’ve worked hard to create a product that is of the highest quality and fit – for all types of bodies. We want you to be comfortable in your own skin. Try your first pair risk-free, and if you aren’t completely satisfied, contact us within 45 days. We will issue a full refund or store credit. No hassle, no need to return, no questions asked. Just email help@tomboyx.com.
• The Love At First Wear Guarantee only applies to the first pair of underwear you try on.
• This program is offered in the US only.
• With the exception of the Love at First Wear Guarantee, we only accept returns or exchanges on underwear which has not been removed from its original packaging.

How is the fit of the underwear?

We made TomboyX to fit your body. They are fit tested on all body types, sizes XS-4X. Check out our fit guide to help you decide which one we made for you: Size Chart

Do the underwear shrink?

In addition to using the highest in quality for fabric and thread, all underwear are pre-washed, which helps avoid any shrinkage problems.​

Where is your product made?

Our products are made in LA, Vancouver BC, and China. We are committed to the highest quality, ethically sourced product available. We personally visit each factory regularly to ensure they meet our high standards.

What is this Oeko-Tex Certification all about?

This standard ensures that our fabrics pose no risk to human health. That means our fabric is tested for a lengthy list of chemicals that are known or suspected to be harmful to your health (think lead, antimony, arsenic, pesticides heavy metals, etc.). The standard also requires fabrics to have a skin friendly pH. The gist is your Tomboys are always going to feel super smooth against your skin.

Gimmie that bundle deal! How do I order the 10% off 3 pairs or 15% off 5 pairs?

Just add them to your cart and the discount will be automatically applied to your order at checkout. Simple.

What forms of payment do you take?

We accept Visa, Mastercard, American Express, Discover, Google Pay, Installments by AfterPay and Paypal.

What’s your return policy?

The gist: 30 days if you don’t wash it, wear it, or tear it. Must also be in the original packaging. Check out the details here: Return Policy

Do you offer plain or discreet packaging?

Yes. After checking out, please email help@tomboyx.com with your request.

I need these ASAP. How long does shipping take?

For US, it’s typically 5-7 business days. But we have options, folks! A few of our US shipping options are Next Day, 2 Day, 3 Day, Ground, and FREE (w/ $75+ orders). For international shipping, allow 2-3 weeks when sending Priority or regular mail or 72hrs for DHL selected orders. Check out the details here: Shipping & Returns

How can I check on my order status?

We have a tool for that. Check it out here: Order Lookup

These are more expensive than some of the other undies out there. Why?

Rome wasn’t built in a day. Neither were our underwear. We take the time to make sure we’re proud of the final product and, even more, you’re proud to wear them.

Ethically Produced
We work to end the destructive cycle known as “fast fashion.” This mass production style can result in bad working conditions and low pay. We choose to work with facilities that maintain fair wages and safe environments for their employees. We personally visit each factory regularly to ensure they meet our high standards.

Quality Driven
Sourcing materials is a full time job. In fact, it’s currently two full time jobs for us. Ensuring that you’re going to love that soft 95% cotton, 5% spandex blend and our famous elastic that you didn’t even know you needed is a priority we don’t take lightly. The waistband alone took several months to find a vendor who could deliver our vision of quality and comfort!

Design Forward
We’re a group of perfectionists for better or for worse (we think for better). We design and redesign until we get it right. Our product team is on an endless mission to look for aspects of our underwear that can be improved whether that be the materials, the factories, or the design itself.

Your Comfort
Our underwear is fit tested on all body types, size XS-4X. We have dedicated Tomboys join us in our warehouse when we get our first samples of a new design. They try it on and offer candid opinions on everything -- the fit, the design, how they feel, how it would work in their everyday lives. Our product team turns that feedback into another iteration and the fit test cycle begins again and again until we’re satisfied it meets our standards.

Want to contribute to our goal to never stop improving? Write us a review or email us at help@tomboyx.com

When will you have more plus sizes in stock?

This often depends on the underwear -- our lasting styles (solids, for example) get replenished often. Sign up for our newsletter and we’ll let you know when there’s more! If you would like an update on a specific product, feel free to email us at help@tomboyx.com.

Unfortunately, Limited Editions styles won’t be replenished. ‘Cuz, well, they’re limited! Be on the lookout for those launches in our emails as well.

Sweet waistband. Is it a high rise? Mid rise? Low rise?

Our 2.5" Tomboy Shorts and our Iconic Briefs are low to mid rise. All other cuts are in the mid rise range, but will hit in different places based on your body type. Feel free to email us at help@tomboyx.com if you'd like more specifics.

I want to be a part of TomboyX! How can I get involved?

We are always looking for folks who want to rep the #humanagenda. Email communityrep@tomboyx.com with your social media handles (Instagram, Facebook, Twitter, etc) to share your story, and tell us what makes you a tomboy. Make sure to tag our social accounts and #TomboyX so we can keep up with you.

Have a media inquiry?

Contact us at help@tomboyx.com. Check out others who've been spreading the #humanagenda: In The News.