Returns & Exchanges

Looking for International FAQ's? Click Here

LOVE AT FIRST WEAR GUARANTEE

Is this your first underwear order with us? Don’t start an online return until you read this!

Try on your first pair of TomboyX underwear risk-free to find your perfect fit. If you don’t love your first pair, let us know within 45 days by emailing help@tomboyx.com and we’ll either refund you or provide store credit- no return necessary! 

Applies to all individual pairs of underwear. Does not apply to multipacks of underwear, apparel, bras, or swimwear.

 

RETURNS & EXCHANGES

We cannot make changes to an order after it’s placed, so please make sure you put in the correct shipping address before you submit your order. Seriously. Shipping companies tend not to be flexible about this stuff.

Purchasing a gift? 

Be sure to create a gift receipt  you can email to the gift recipient, or print and include with the gift, in case they need to return it. 

 

Here’s how to return your TomboyX gear:

  • Your first pair of TomboyX underwear is covered under our Love at First Wear Guarantee (see above).

  • After that, returns and exchanges for any item (except final sale items) are accepted within 30 days of the purchase date if they are unwashed, undamaged and in the original packaging.

  • Underwear items must also be unworn in order to be eligible for return or exchange.

  • All other items; bras, swimwear, loungewear, can be tried on and are eligible for return or exchange.

Once your return is scanned in by the carrier and on its way back to us, we’ll automatically issue your refund, store credit or send your exchange order to you.


If this is your first order, STOP HERE! To use Love at First Wear, send us an email to help@tomboyx.com. If you initiate a return, we will be unable to honor this guarantee! 

FINAL SALE POLICY

All final sale products are ineligible for a return or exchange unless required by law. Please review product descriptions carefully before purchasing. We may offer a replacement or store credit for specific scenarios however this is subject to circumstance and availability. This policy does not affect your rights under applicable US laws. We reserve the right to modify this policy at any time. 

 

returns button

 

  

INTERNATIONAL RETURN POLICY

Your first pair of TomboyX underwear is covered under our Love at First Wear Guarantee (see above).

  • International customers are responsible for any and all shipping charges related to returns.

  • Underwear items must also be unworn in order to be eligible for return.

  • Once your return is delivered, we will issue a return or store credit for your purchase.

  • International orders are not eligible for exchange.

 

We put our heart and soul into our product and work hard to provide the best quality underwear. If you experience something off with your pair, let us know and send us an email to help@tomboyx.com.