Returns & Exchanges

LOVE AT FIRST WEAR GUARANTEE

Is this your first underwear order with us? Don’t start an online return until you read this!

    Try on your first pair of TomboyX underwear risk-free to find your perfect fit. If you don’t love your first pair or 3-pack of underwear, let us know within 45 days by emailing help@tomboyx.com and we’ll either refund you or provide store credit- no return necessary! 

Applies to all individual pairs of underwear and 3 packs. Does not apply to apparel, bras, swimwear and other multipacks.

RETURNS

Here’s how to return your TomboyX gear:

  • Your first pair of TomboyX underwear is covered under our Love at First Wear Guarantee (see above).
  • After that, returns and exchanges for any item are accepted within 30 days after you receive your order if they are unwashed, undamaged and in the original packaging.
  • Underwear items must also be unworn in order to be eligible for return or exchange.
  • All other items; bras, swimwear, loungewear, can be tried on and are eligible for return or exchange.

Once your return is scanned in by the carrier and on its way back to us, we’ll automatically issue your refund, store credit or send your exchange order to you.

EXCHANGES

Here's how to exchange your TomboyX gear:

  • Click the button below to either select a new size or apply the cost of your item toward a new purchase on our site!
  • Exchanges for any item are accepted within 30 days after you receive your order if they are unwashed, undamaged and in the original packaging.
  • Underwear items must also be unworn in order to be eligible for return or exchange.
  • All other items; bras, swimwear, loungewear, can be tried on and are eligible for return or exchange.
Once your return is scanned in by the carrier and on its way back to us, we’ll automatically send out your new items.



If this is your first order, STOP HERE! To use Love at First Wear, send us an email to help@tomboyx.com. If you initiate a return, we will be unable to honor this guarantee! 

 

returns button

  

INTERNATIONAL RETURN POLICY

Your first pair of TomboyX underwear is covered under our Love at First Wear Guarantee (see above).

  • International customers are responsible for any and all shipping charges related to returns.
  • Underwear items must also be unworn in order to be eligible for return.
  • Once your return is delivered, we will issue a return or store credit for your purchase.
  • International orders are not eligible for exchange.

 

FAQ

HOW DO I TRY ON MY UNDERWEAR?

We are unable to accept underwear returns that have been worn, so please take care to try on your undies over another garment.

We are also unable to accept partial returns for any multipack- please keep this in mind when trying on part of your order! 

DO I HAVE TO PAY FOR MY RETURN?

We are more than happy to cover the cost to ship your items back to us! it’s as easy as printing your pre-paid shipping label and sending your item(s) back.

HOW SOON WILL I RECEIVE MY REFUND OR STORE CREDIT?

As soon as your return is scanned in by the carrier and on its way back to us, we will automatically issue your refund or store credit.

We put our heart and soul into our product and work hard to provide the best quality underwear. If you experience something off with your pair, let us know and send us an email to help@tomboyx.com.