Returns

Love at First Wear Guarantee

  • We've worked hard to ensure every pair of underwear is built on our values of quality, fit, and inclusivity.
  • Let us prove it to you and try your first pair of underwear, risk free. If you don't love your first pair, let us know within 45 days - no questions asked. You keep your underwear and we will either give you a credit, a new pair, or give you your money back!

Applies to all individual pairs of underwear and 3 packs. Does not apply to apparel, bras, swimwear. 

Underwear Return Policy

  • Your first pair of TomboyX underwear is covered under our Love at First Wear Guarantee. 
  • For US orders, returns and exchanges for any underwear are accepted within 30 days after the order is placed if they are in the original condition you received them and in their original packaging. This means unwashed, unworn, undamaged and in original condition. 
    Items purchased  11/1–12/21 must be returned by 1/31/20. Items purchased before or after these dates are subject to our usual 30-day return policy.

    Non-Underwear Return Policy

    • For US orders, returns and exchanges for any regular price product are accepted within 30 days after the order is placed if they are: unwashed, undamaged, in the original condition you received them, and in their original packaging.
    • If you opened the packaging to try on the item, that is ok, but it must be put back inside its original packaging for return.
    • To complete a proper return or exchange, click the link below. It will walk you through the returns process and issue you a return label, on us, to send back your items. 

    Exchanges

    • We currently only offer exchanges for the same print and style in alternative sizes. If you would like to exchange your item for another style, you will need to complete a return, receive your refund and create a new order. If you would like store credit for your item, you can select this in the return process. 

     

    Gift Exchanges

    • We currently offer gift exchanges for TomboyX store credit. You can start a gift exchange on our site with your name, order number and delivery zip code. You will be issued a store credit to use on the TomboyX site. 

     

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    International Return Policy

    International customers are responsible for any and all shipping charges related to returns or exchanges. Please send us an email to help@tomboyx.com and we can provide further instructions to complete your return.  

    Returns and Exchanges FAQ

    How do I try on my underwear?

    For hygienic reasons, we ask that you to try on the underwear over another garment if you intend to return or exchange the item, otherwise underwear cannot be accepted.

    Multi-pack returns/exchanges must include all original pairs, unwashed, unworn and in original packaging. We cannot accept partial returns for any multi-pack.

    Do I have to pay for my return?

    We are more than happy to cover the cost to ship your items back to us! it’s as easy as printing your pre-paid shipping label and sending your item(s) back.

    How soon will I receive my refund or store credit?

    As soon as our team receives your return, it takes our team 7-10 business days to process a return. We will send you a confirmation email when we finish.

     

    We put our heart and soul into our product and work hard to provide the best quality underwear. If you experience something off with your pair, let us know and send us an email to help@tomboyx.com.