Lock iconRectangle 1Rectangle 2 + Rectangle 2 CopyShapeRectangle 1
Your Cart

We’re in
this together.

so it’s important we talk.


3421 Thorndyke Ave W
Seattle, WA 98119

Contact us at info@tomboyx.com make an appointment to visit our showroom.


We’ve tried to give you quick answers to common questions here. If you can’t find what you’re looking for, please connect with us.

What’s this Love at First Wear Guarantee all about?

We’ve worked hard to create a product that is of the highest quality and fit – for all types of bodies. We want you to be comfortable in your own skin. Try your first pair risk-free, and if you aren’t completely satisfied, contact us within 30 days. We will send a replacement size or style, or issue a full refund.

No hassle, no need to return, no questions asked. Just email firstpair@tomboyx.com.

- Only applies to the first pair of underwear you try on
With the exception of the Love at First Wear Guarantee, we only accept returns or exchanges on underwear which has not been removed from it's original packaging

How is the fit of the underwear?

We made TomboyX to fit your body. They are fit tested on all body types, sizes XS-4X. Check out our fit guide to help you decide which one we made for you: Size Chart

Do the underwear shrink?

In addition to using the highest in quality for fabric and thread, all underwear are pre-washed, which helps avoid any shrinkage problems.​

Where is your product made?

Our products are made in LA, Vancouver BC, and China. We are committed to the highest quality, ethically sourced product available. We personally visit each factory regularly to ensure they meet our high standards.

Gimmie that bundle deal! How do I order the 10% off 3 pairs or 15% off 7 pairs?

Just add them to your cart and the discount will be automatically applied to your order at checkout. Simple.

What forms of payment do you take?

We accept Visa, Mastercard, American Express, Discover, Google Pay and Paypal.

What’s your return policy?

The gist: 30 days if you don’t wash it, wear it, or tear it. Must also be in the original packaging. Check out the details here: Return Policy

I need these ASAP. How long does shipping take?

For US, it’s typically 5-7 business days. But we have options, folks! A few of our US shipping options are Next Day, 2 Day, 3 Day, Ground, and FREE (w/ $75+ orders). For international shipping, allow 2-3 weeks when sending Priority or regular mail or 72hrs for DHL selected orders. Check out the details here: Shipping & Returns

How can I check on my order status?

We have a tool for that. Check it out here: Order Lookup

These are more expensive than some of the other undies out there. Why?

Rome wasn’t built in a day. Neither were our underwear. We take the time to make sure we’re proud of the final product and, even more, you’re proud to wear them.

Ethically Produced
We work to end the destructive cycle known as “fast fashion.” This mass production style can result in bad working conditions and low pay. We choose to work with facilities that maintain fair wages and safe environments for their employees. We personally visit each factory regularly to ensure they meet our high standards.

Quality Driven
Sourcing materials is a full time job. In fact, it’s currently two full time jobs for us. Ensuring that you’re going to love that soft 95% cotton, 5% spandex blend and our famous elastic that you didn’t even know you needed is a priority we don’t take lightly. The waistband alone took several months to find a vendor who could deliver our vision of quality and comfort!

Design Forward
We’re a group of perfectionists for better or for worse (we think for better). We design and redesign until we get it right. Our product team is on an endless mission to look for aspects of our underwear that can be improved whether that be the materials, the factories, or the design itself.

Your Comfort
Our underwear is fit tested on all body types, size XS-4X. We have dedicated Tomboys join us in our warehouse when we get our first samples of a new design. They try it on and offer candid opinions on everything -- the fit, the design, how they feel, how it would work in their everyday lives. Our product team turns that feedback into another iteration and the fit test cycle begins again and again until we’re satisfied it meets our standards.

Want to contribute to our goal to never stop improving? Write us a review or email us at info@tomboyx.com

When will you have more plus sizes in stock?

This often depends on the underwear -- our lasting styles (solids, for example) get replenished often. Sign up for our newsletter and we’ll let you know when there’s more! If you would like an update on a specific product, feel free to email us at info@tomboyx.com.

Unfortunately, Limited Editions styles won’t be replenished. ‘Cuz, well, they’re limited! Be on the lookout for those launches in our emails as well.

Sweet waistband. Is it a high rise or a low rise?

Our Tomboy Shorts are low rise and all of our other cuts sport the high rise.

Can I come visit you? Where ya at?!

We don’t have a storefront… yet. But you can come visit us at our Seattle showroom by appointment! Feel free to bring pizza. Contact info@tomboyx.com to set it up.

How can I be a model?

We want to share your story and the stories of other incredible people from all over the world. If you would like to spread your passion and be featured as one of our Tomboys, email models@tomboyx.com. Be sure to include photos, where you’re located, and a brief bio.