TomboyX Rewards FAQs
Signing Up
How do I sign up for the rewards program?
Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you were already a member of our previous program, don’t worry, we got you. We’ve already moved your points over to our latest and greatest version.
What are the advantages of becoming a rewards member?
Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn points for referring your friends, following us on Instagram, and are even gifted with bonus points just for having a birthday! In addition to earning points, our Essential members get free economy shipping on orders over $75 (US), and our Luxe members get free economy shipping on ALL orders! All members get exclusive access to discounts, product launches, promotions, and more. You can view the full list of perks on our rewards page.
Account
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by logging in then visiting our rewards page.
Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
Contact customer service by emailing help@tomboyx.com and our team will be happy to assist you with merging your accounts.
Does it cost anything to join TomboyX Rewards and begin earning points?
Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points.
Earning & Redeeming
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! We give you two ways to do it. When you’re ready to checkout, login to your account and begin the checkout process. Look for the dropdown where you can select how many points you’d like to redeem. Or if you’d rather, you can simply visit our rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do points convert to dollars?
Higher levels in TomboyX Rewards earn more points at a quicker rate, but 100 points always = $1 dollar. For Example, as an Essential member, you will earn 1 point for every dollar you spend. So, if you spend $100, you'll earn 100 points = $1 dollar.
Wen you move up to become a Luxe member, you will be earning points 1.25x as fast, ex. spend $100→ earn 125 points = $1.25 dollars.
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us and engaging with our brand.
Returns
I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
Reward Expiration
Do points ever expire?
If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and points will return to zero. If you are in the Luxe Level, you will be moved down to the Essential Level.
Points expire after 1 year of inactivity
Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.
Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.
How is my tier determined?
Your benefits level is determined by the amount you’ve spent with us. Anyone can become an Essential member by signing up for an account and start enjoying the benefits. To reach: Luxe level, you must spend $200.
Once you qualify, you will instantly move up and have access to that level’s perks. As you move up in the levels, you will retain all benefits from your previous level.
How do I know which Rewards tier I am currently a member of?
When you are signed into your rewards account, your rewards page will list all of the rewards levels. Your current level and perks will be highlighted with a box around it.
Troubleshooting
Why didn’t I earn points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at help@tomboyx.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:- Try to refresh your browser.
- Try to log out and then back in to your account.
- Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our Customer Service team and they will look into the issue for you.
I received an error message when referring friends through the email referral box. What went wrong?
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact us at help@tomboyx.com if you need further assistance.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Thank you so much for sharing us with your friends! We really appreciate it.Referred friends must be first-time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
Birthday Reward
How can I get a birthday reward?
Add your birthday under ways to earn points on the rewards page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion. If your birthday is within the next 30 days when you enter it, you’ll receive your first birthday reward 30 days after your birthday.
Checkout
How is my free shipping applied at checkout?
As an Essential member, your free standard shipping will be automatically applied at checkout to all orders over $75 – just remember to make sure you're signed in. If you’re a Luxe member, you’ll get free standard shipping on all your orders automatically! Please note free shipping applies only to domestic shipping within the US.
How do I redeem my rewards at checkout?
To redeem your points in checkout, use the dropdown directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.