Shipping policy
U.S. Shipping Options & Costs
Domestic U.S. shipping carriers
We use DHL, USPS, UPS, and FedEx to deliver most orders. Because we work with multiple carriers, our system automatically selects the shipping provider for each order based on factors such as the delivery address, service availability, and other fulfillment considerations.
Once your order ships, you can track it using the tracking number included in your shipping confirmation email. You can also track your order by logging into your account and selecting the order from your order history.
From there, click the Track Shipment button to access the carrier’s tracking page and view the latest delivery updates.
Shipping timelines are calculated from the date your order is fulfilled and packaged, rather than from the date your order is placed.
Orders placed before the 1:00 PM PST cutoff are typically processed the same business day. Orders placed after the cutoff are typically fulfilled on the next business day.
Please review your shipping address and order details carefully before completing your purchase. Once an order has been submitted, we’re unable to modify the shipping address or make changes to other order details.
Orders are shipped and delivered Monday through Friday, between 9 AM and 5 PM PST, excluding local and national holidays.
Shipping rates within the U.S.
Standard
Delivery: 6 to 8 business days
- Rewards Essential members: Free standard shipping on U.S. orders with a subtotal of $75 or more.
- Rewards Luxe members: Free standard shipping on all U.S. orders.
- Non-reward members U.S. orders: Standard shipping for $9.95 on all U.S. orders.
Premium
Delivery: 4 to 6 business days
$14.95 for all U.S. orders
Express
Delivery: 2 to 3 business days
$29.95 for all U.S. orders
Orders with 30 items or more
Orders containing 30 or more items require an additional 5 business days for processing. Shipping times begin once the order has been fulfilled.
Shipping to Domestic P.O. Boxes
We offer shipping to P.O. Boxes, so you can have your order delivered directly to your designated P.O. Box address. When placing your order, be sure to enter your complete and accurate P.O. Box information at checkout to help ensure timely delivery.
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International Shipping Options & Costs
Order processing & delivery times
Please note that shipping timeframes begin once your order has been fulfilled and shipped from our warehouse.
Standard Courier: 4 to 7 business days
Express Courier (Air): 2 to 3 business days
International orders placed by 1:00 PM PST / 4:00 PM EST are processed and shipped from our warehouse the same business day. Orders placed after this cutoff will typically ship the following business day.
Transit and delivery times vary based on the shipping destination and selected shipping method. Once your order has shipped and left our warehouse, you’ll receive a shipping confirmation email containing your tracking information.
Costs
When shopping the site outside of the U.S., we automatically detect your location based on your IP address and preselect the applicable country and currency settings. During checkout, you’ll be able to review any applicable duties and taxes and choose from the international shipping methods available for your destination. Shipping fees will automatically calculate in your cart based on the estimated weight, item count, estimated package size and service level.
Duties and taxes
For our international customers, your checkout total includes all applicable duties and taxes, so you won’t be charged any additional fees upon delivery. If you receive an unexpected bill or are asked to pay additional fees to receive your order, please contact help@tomboyx.com — we’ll be happy to help resolve the issue.
