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Shipping + Returns

LOVE AT FIRST WEAR GUARANTEE

We've worked hard to ensure every pair of underwear is built on our values of quality, fit, and inclusivity. Let us prove it to you and try your first pair risk free. If you don't love your first pair (1), we'll provide a full refund or exchange within 30 days - no questions asked.  Just email us at firstpair@tomboyx.com  

  • Includes Iconic Briefs, 2.5" Tomboy Shorts, 4.5" Trunks, 6" Fly, 6" Stripe 9" Boxer Briefs, Essentials Soft Bra, and Long Johns
  • Does not apply to 3-Packs
  • For U.S. orders, we offer free return postage.  For all international orders, including Canada, return postage is not provided. 

RETURNS + EXCHANGES: 

Your first pair of underwear is covered under our Love At First Wear Guarantee (see above for details).

All subsequent returns and exchanges, all are accepted within 30 days after the order is placed if they are: unwashed, not worn, not damaged, + in the original condition you received them in.

 

 

Upon receipt and inspection of your returned merchandise, we will issue a refund or exchange within approximately 72 hours. 


SHIPPING POLICY: 


Continental US: 

  • Flat shipping rate is $5.95, covering shipping and handling
  • Delivery on orders with free shipping is typically 5 - 10 business days
  • Orders $75+ are FREE anywhere in the Continental US
  • TomboyX is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier

 

International: 

  • We ship internationally to select countries via USPS + FedEx
  • Customs + duty is paid at the time of order
  • Purchaser assumes all risk for all orders once the postal carrier has picked up the shipment from our warehouse
  • PLEASE ALLOW 2-3 WEEKS OF SHIPPING