Shipping + Returns
LOVE AT FIRST WEAR GUARANTEE
We've worked hard to ensure every pair of underwear is built on our values of quality, fit, and inclusivity. Let us prove it to you and try your first pair risk free. If you don't love your first pair (1), we'll provide a full refund or exchange of equal or lesser value within 90 days - no questions asked. Click on the Help or ? icon on the bottom right of your screen to initiate the process.
- Does not apply to Last Chance or Sale underwear or bras.
- Only applies to ONE pair in any 3 pack
- For U.S. orders, we offer free return postage. For all international orders, including Canada, return postage is not provided.
RETURNS + EXCHANGES:
Your first pair of underwear is covered under our Love At First Wear Guarantee (see above for details).
Last Chance or Sale items are not eligible for returns or exchanges.
Returns and exchanges for any full priced product are accepted within 90 days after the order is placed if they are: unwashed, undamaged, + in the original condition you received them in and in their original packaging. *
Any returns or exchanges without an RA# (return authorization number) will not be recognized. To complete a proper return or exchange, click the link below. It will walk you through the returns process and issue you an RA#.
Please allow 7-10 days to process your return or exchange. Upon receipt and inspection of your returned merchandise, we will issue a refund or exchange.
*International customers are responsible for any and all shipping charges related to returns or exchanges.
Still have questions? Click on the Help or ? icon on the bottom right of your screen and we'll get back to you shortly.
- Flat shipping rate is $5.95, covering shipping and handling
- Delivery on orders with free shipping is typically 5 - 7 business days
- Orders $75+ are FREE anywhere in the Continental US (after promotional codes and before taxes)
- TomboyX is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier
- We ship internationally
- You have the option to choose Customs + duty PAID or UNPAID at checkout. If you select 'Import Taxes Due on Delivery', please note you will be responsible for any customs & duties fees upon delivery. Customs & duties fees can vary by carrier.
- Purchaser assumes all risk for all orders once the postal carrier has picked up the shipment from our warehouse
- PLEASE ALLOW 2-3 WEEKS OF SHIPPING FOR NON-EXPRESS ORDERS